Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@hanboost.com to proceed your request
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
How to Obtain Warranty Service
If a product does not function as warranted during the warranty period, you may obtain after-sales service through support@hanboost.com , Email us with your Order ID and Pictures or Video, let us know what we can do to help you.
What to Do Before Obtaining After-sales Service
Buyer must provide sufficient proof of purchase
Hanboost must document what happens when buyers troubleshoot the product
The defective item’s serial number and/or visible proof depicting the defect are required
It may be necessary to return an item for quality inspection
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
GENERAL TERMS
Hanboost guarantees that subject to the following conditions, Refund Service, Replace Service and Warranty Repair Service can be requested.
Shipping costs must be covered by the buyer in the following situations
- Returning products for any reason other than a proven defect
- Buyer’s accidental returns
- Returning personal items
- Returning items claimed to have defects but found by Hanboost quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@hanboost.com.