Shipping policy
Order Processing
Normally orders will be shipped out within 3-5 business days of processing payment. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed (eg, during holiday times). Orders may be delivered in separate shipments.
All purchases through website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
Shipping Address
A correct shipping address is essential for delivering. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address and can't cancel your order.
Please check carefully and confirm your shipping address before submitting an order. If you want to change your shipping address, please contact us at support@hanboost.com within 24 hours of submission, we will do our best to support your request.
If a package is failed to deliver due to incorrect address provided by you, we’ll contact you for a correction and the package will be re-shipped at an additional shipping fee. And if any loss is caused by the wrong shipping address, it won’t be covered by the warranty policy.
If the packages arrive at the customs of your country or you need to contact the local courier to pick them up, we will send you an email. Please reply to the email within 24 hours and try to get the packages. Otherwise, we will not be responsible for the loss of the packages.
Shipping Time
We can ship to most of the countries in the world.
But PO boxes and military addresses (APO, FPO, DPO) can not be shipped to.
It generally takes 7-20 business days shipping from our warehouse but varies for different countries and areas.
Below are the estimated shipping times.
| Country | Shipping Time (Normal) | Shipping Time (High Peak) |
| United States | 7 - 12 Days | 8- 15 Days |
| Canada, Mexico | 10 - 15 Days | 12 - 20 Days |
| United Kingdom, Germany, France | 6 - 12 Days | 8 - 20 Days |
| Brazil | 10 - 20 Days | 15 - 30 Days |
| Australia, New Zealand | 7 - 10 Days | 8 - 15 Days |
| Spain, Italy | 8 - 15 Days | 15 - 25 Days |
| Netherlands, Belgium, Luxembourg, Ireland, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Austria, Denmark, Switzerland, Norway, Greece | 8 - 15 Days | 15 - 25 Days |
| Russia, Belarus, Ukraine | 10 - 20 Days | 15 - 30 Days |
| Japan, Korea | 5 - 7 Days | 7 - 15 Days |
| Hong Kong, Macau | 2 - 3 Days | 3 - 5 Days |
| Singapore, Philippines, Thailand, Indonesia, Malaysia, Cambodia, Vietnam | 7 - 10 Days | 10 - 15 Days |
| Israel, Turkey, India, United Arab Emirates, Saudi Arabia, Qatar, Oman, Kuwait | 8 - 15 Days | 10 - 25 Days |
| Chile, Argentina, Columbia | 8 - 20 Days | 15 - 30 Days |
| South Africa, Morocco | 8 - 20 Days | 15 - 30 Days |
| Other countries | 12 - 20 Days | 15 - 30 Days |
Order Tracking
You will receive the tracking information in an email once the order is shipped out. Please note it usually takes 2-3 business days for the carrier to update information online. If the carrier reported unsuccessful delivery, we will email you for redelivery.
Please contact us within 3 months if you don’t receive the order, our representative will resolve the issue within 24 hours. Please note that overdue requests may not be accepted.
About Customs Tax
Usually you will not be charged any additional fees via regular mail. However, customs tax may apply to imported goods/services and is regulated by country law. We will cover customs tax for US and European countries customer, but can not cover every country, For the rest of the countries, Hanboost is not responsible for any tax invoices charged on its products.
FAQs about Orders/Deliveries
- Whether global free shipping or not?
It is not global free shipping. Due to Express company's different charge standards in different countries, Free standard shipping is only available for part of the countries. We will charge for the additional shipping costs when ship to a remote country/area or a remote area fee will be charged by the carrier
2. Why do I need to pay for remote area fees?
Express companies (DHL, FedEx, UPS, EMS, etc.) delimit different areas as remote areas based on their standard. So we do not know whether your address is a remote area before we get your address information. Customers will need to pay for remote area fees if ship to a remote area.
3. Why my order always does not have detailed tracking information?
After you finished the payment, we need 1-3 days to handle the order, then send it to the Express company. Express company needs check and records, then arrange delivery.
4. What's the status of my order and delivery?
You can track your order and deliveries from Your Orders. Once your order has shipped, you can find tracking information in your order details. You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.
5. Can I change the address on my order?
Customers can contact support@hanboost.com to change the delivery address before we ship out the order.